Based on your description, the decision you received seems for being a rip-off. Telus will take customer safety very severely, and we wish to guarantee you of the following:
I will not likely go into element as to my own annoyance and anger. Suffice it to express that after numerous several hours to the cellphone, with some extremely valuable persons, and visits to several Telus shops, I succeeded in returning the system and cancelling the account.
Appears like someone dropped the ball on your Optik TV box. I would adhere to up with them to obtain this sorted out.
Looks like all we could do now's air our grievances on the public forum in the hopes of someone in a position of authority can actually do anything about it.
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Having said that, the best just took place. Soon after speaking with Telus business, I was not pleased with the plan available and requested to be tranferred into the LOYALTY dept. She modified the price of the info system but enhanced the price of the phone for a Web of -$1. WHAT A JOKE!!!
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The TELUS crew acknowledges that our get the job done spans quite a few Territories and Treaty parts and we have been grateful for the standard Information Keepers and Elders who are with us these days, those who have gone prior to us and also the youth that encourage us.
The scammer named this early morning through the variety 17787193836. It absolutely was a lady. She provided me to change my phones into a loyalty program which was a method superior offer than what I have now.
On top of that, these persons will not deliver right explanations of all The prices linked to the choices, nor present choices or appropriate email communications.
Irrespective, my suggestion is to NOT do business Using these individuals as they're not honest about the things they are offering, and also the packages / solutions they Telus customer service claim a customer is able to get are, actually, Excessive misrepresentations of what is definitely accessible.
Yes I tried chat and obtained related using a Reside man or woman but they informed me I had to connect with. Not sure exactly what the Associates over the chat can help with.
I want a phone from somebody who has some decision building electrical power on how I am able to close my accounts and become carried out with Telus.
Fixed discussions is going to be shut and saved for ninety times, and will be accessed within the Concept Centre within the My TELUS app.
Yeah, I’m binding by a two year agreement unfortunately, I’m only 4 months in, but I did get someplace. I guess The manager Place of work called me now so I have a cell phone conversation with him in an hour or so. We’ll see how that goes.